Frequently Asked Questions

How can I qualify for free shipping?
Free Shipping applies to all orders over $150 before tax. All smaller orders are subject to a shipping fee.
How long will it take to process my order?
We provide same day processing on all orders, no matter how large.
How can I get some free samples?
Free samples are available by request. Simply go to any Gold Elements location, or send us an email.
I live outside the US. Will you ship to me as well?
We offer Worldwide Shipping. We’ll ship to any corner of the globe.
I have an issue with one of my orders. How can I contact you?
During business hours, we offer Live Customer Service. You can initiate a chat session by clicking on the speech bubble on the bottom right hand corner of the page. Outside of business hours, please send all requests to [email protected]
What do you do with my information??
We will only use your contact info to send you offers you may want based on your purchases. We never sell anyone’s information to third parties. Privacy guaranteed.
How long will my orders take to arrive.
Inside the US, we promise 2-4 Days delivery time. Outside the US, it will likely take longer.