Frequently Asked Questions

Q: How can I qualify for free shipping?

A: Free Shipping applies to all orders over $150 before tax. All smaller orders are subject to a shipping fee.

Q: How long will it take to process my order?

A: We provide same day processing on all orders, no matter how large.

Q: How can I get some free samples?

A: Free samples are available by request. Simply go to any Gold Elements location, or send us an email.

Q: I live outside the US. Will you ship to me as well?

A: We offer Worldwide Shipping. We’ll ship to any corner of the globe.

Q: I have an issue with one of my orders. How can I contact you?

A: During business hours, we offer Live Customer Service. You can initiate a chat session by clicking on the speech bubble on the bottom right hand corner of the page. Outside of business hours, please send all requests to [email protected]

Q: What do you do with my information?

A: We will only use your contact info to send you offers you may want based on your purchases. We never sell anyone’s information to third parties. Privacy guaranteed.

Q: How long will my orders take to arrive.

A: Inside the US, we promise 2-4 Days delivery time. Outside the US, it will likely take longer.